Frequently Asked Questions
What kind of products does ebeautybuzz offer?
At ebeautybuzz, we offer a wide range of beauty, skincare, and ladies’ products, including makeup, skincare essentials, hair care, and wellness products, all carefully selected to enhance your beauty routine.
Are your products suitable for all skin types?
Yes, we provide products for all skin types, including sensitive, oily, dry, combination, and normal skin. Each product is clearly labeled with information to help you find the best fit for your skin.
Do you offer natural or organic skincare products?
Absolutely! We carry a variety of natural and organic products free from harmful chemicals, ensuring your skincare routine is both effective and gentle on your skin.
How can I find the right product for my skin concerns?
You can explore our product categories or use the search function to find solutions based on your specific concerns, like acne, aging, dryness, or uneven skin tone. We also provide detailed descriptions and customer reviews to guide your selection.
Are your products cruelty-free?
We prioritize cruelty-free brands and strive to offer products that are ethically sourced and not tested on animals. Look for the cruelty-free label on product descriptions.
Do you offer any special discounts or promotions?
Yes, we regularly run promotions, discounts, and seasonal sales. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
How can I place an order on ebeautybuzz?
Placing an order is simple. Just browse our products, add your desired items to the cart, and proceed to checkout. You can choose your preferred payment and delivery options during checkout.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, online banking, and cash on delivery (COD) for added convenience.
How long does delivery take?
Delivery times typically range from 2-5 business days within the AED region. We strive to ensure timely and secure delivery of your orders.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this to monitor the status and location of your package.
What is your return and exchange policy?
We offer hassle-free returns and exchanges within 7 days of purchase, provided the products are unused and in their original packaging. Please visit our Return & Exchange page for more details.
How can I contact customer support?
You can reach our customer support team via email, phone, or live chat. Visit our Contact Us page for all the details on how to get in touch.
Do you have a rewards or loyalty program?
Yes, we value our customers and offer a loyalty program where you can earn points with every purchase. Redeem these points for discounts on future orders.
How do I stay updated on new arrivals and offers?
Subscribe to our newsletter and follow us on social media to receive regular updates on new arrivals, exclusive offers, and beauty tips straight to your inbox.